Customer & Community Engagement Lead


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March 31, 2022
St Albans, United Kingdom
Job Type
Start date
Contact Name
Lee Spiers
Contact Email


The post will require an individual who can understand the needs of the project team having face-to-face contact with all different members of the community and local stakeholders whilst appreciating the wider context and the needs of the client.

The candidate will be attached to an office location, but much of the work will be field-based with an element of home working.

Main Responsibilities

Support the development of an integrated community engagement and public relations strategy for projects
Assist in developing and delivering effective engagement and communications plans for the project within a defined geographic area
Work as part of an area delivery team to review construction impacts and minimise effects on stakeholders, and support the delivery of training and briefings to support this
Build and nurture positive relationships with all stakeholders, adding value to the delivery of the project, by being a good neighbour and embedding ourselves in the community
Assist in identifying potentially sensitive situations, and report them appropriately within the project and client’s teams
Record and respond to all complaints, queries, compliments and third party issues within performance requirements, ensuring at all times that messages are consistent and appropriate
Assist with periodic reporting on community-related matters
Engage proactively with local education establishments and interest groups, and work with colleagues in Skills, Education & Employment to identify opportunities for the community

Required Qualifications & Skills

Experience of community engagement / public relations / similar role (critical)
Excellent interpersonal skills
Credible communicator/presenter with large groups of people
Proven ability in effectively dealing with challenging situations.
Proven ability to work under pressure
Capability of using Customer Relationship Management (CRM) systems

Desirable Qualifications & Skills

Experience of the construction/ infrastructure industry
Media training

What's in it for you?
Salary £40,000 to £48,000
A comprehensive benefits package

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