Customer Service Specialist


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September 26, 2022
Job Type
£25000 per annum
Start date
Contact Name
Henry Lam
Contact Email


Customer Service Specialist
Customer Service Specialist is needed in near Burton upon Trent
Provide excellent customer service from collection of samples and the provision of timely and accurate reports and information. To establish, develop and maintain a robust and fruitful relationship with key customers, developing rapport and ensuring that all customer and business needs are managed through effective, timely and accurate communication.

• Interaction between sales, sample reception and customer services should be managed in such a way that client perception is as one seamless business.
• Retain existing customers, addressing any issues that arise in a timely and effective manner
• Carry out or host visits for key customers, supporting existing relationships and business
• Develop relationships with new customers through customers visiting site and also carrying out visits to customers in conjunction with the Business Development team
• Liaising with internal departments within the laboratory to prioritise work as necessary.
• Project a professional image in all customer facing activities whether it be via phone, written communication or personal meetings.
• Handle requests, complaints anomalies and sales queries in a timely professional manner.
• Laboratory Quality system, specifically UKAS (ISO17025) and MCERTS requirements must be adhered to.
• To ensure compliance with the Health, Safety and Environmental requirements of the department and that the correct PPE and other safety equipment are always used. Non-conformances are reported in a timely manner through the correct procedures.
• To update and maintain all work records including training records, equipment records, NCs, complaints ensuring they are completed in an appropriate manner, and both filed and stored correctly.

This is 39 hours a week with flexibility to work from home on occasions. The salary is 23-25K

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