Field Service Technician


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May 31, 2024
Job Type
Start date
Contact Name
Oscar Way
Contact Email


Job Title: Service Technician
Location: Field-based in Romford, England
Type: Permanent, Full-time, 37.5 hours per week
We are seeking a motivated and experienced Service Technician to join our clients team. As a leading water technologies company, we are at the forefront of ecological transformation, making a positive impact on the planet. This is a fantastic opportunity for a skilled Service Engineer or someone aspiring to become one, to take the next step in their career with a successful and rapidly growing global company.
Key Benefits:
• Competitive salary (26-28K)
• 25 days annual leave (plus your birthday off)
• Company vehicle + Fuel card
• Comprehensive pension scheme
• Structured progression opportunities
• Flexible benefits
As a Service Technician, you will play a pivotal role in completing water hygiene service visits and tasks such as temperature monitoring, water sampling, shower C+Ds, TMV servicing, cold water storage tank clean & disinfecting, and cooling tower clean & disinfecting. Your responsibilities will include:
• Ensuring client sites receive appropriate water hygiene services and comply with industry-specific and Health & Safety legislation.
• Communicating with customers to ensure satisfaction and promptly reporting any issues.
• Developing and maintaining relationships with key clients and colleagues.
• Completing field documentation and reports using ZetaSafe, Word, and Excel, ensuring timely circulation.
• Making proactive recommendations for system improvements.
• Maintaining an inventory of tools and spares for water hygiene works.
• Ensuring personal and others' safety, complying with legislation and reporting incidents.
• Achieving set KPIs and targets.
• Updating water industry knowledge and carrying out Legionella and TVC sampling.
• Conducting general water hygiene temperature monitoring, shower clean and descales, and cold water storage tank inspections.
• Assisting with cooling tower cleans and disinfections.
• Liaising with the Water Hygiene Supervisor on technical issues.
General Requirements:
• Good basic IT knowledge, experience with emails, and proficiency in Google apps.
• At least two years of experience in Legionella control services (desirable)
• Ability to work independently or as part of a team.
• Full UK driving licence (essential)
• Excellent communication, punctuality, and presentation skills.
• Willingness to learn and develop.
• Excellent time management and multitasking abilities.
• Legionella Awareness training and working knowledge of ACoP L8 and HSG274 (desirable).
• Knowledge in TMV Servicing (desirable).
• Experience in using Zeta mobile or equivalent program (desirable).
• Experience in assisting with cooling tower clean and disinfections (desirable).

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