Service Support manager

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Published
August 31, 2022
Category
Job Type
Reference
TL00140
Salary
£40000 - £47000 per annum
Start date
2022-08-31
Contact Name
Tom Lester
Contact Email
apply.a4ljw55l0hzp@aptrack.co.uk

Description

Service Support manager

Competitive salary and package

Glasgow

Kenton Black are pleased to be representing one of the country's largest water service providers in their search for a Service Support Manager. Our client has a reputation for innovation and for delivering exceptional customer service.

We are looking for someone with a strong engineering background, combined with managerial experience, to develop and manage a multidisciplinary team of field service engineers. Working with the commercial department, you will be central to growing the field service business.

Key responsibilities:
- Line management of the field service team including setting objectives, coaching, appraisals and rewards
- Recruitment , training and retention of team members
- Liaising with Scheduling/Technical Support/Projects/Parts as appropriate to optimise team productivity
- Regular contact and meetings with customer to discuss commercial opportunities, service levels, and technical challenges

Person specification:
- Demonstrable experience in working in a field service or customer support role, working on service, repair, and installation
- Higher engineering qualification such as HNC or equivalent
- Full UK driving license (essential)
- Excellent communication skills and ideally prior customer facing experience
- Team management skills, and demonstrable aptiitude in this area/willing to develop further
- Strong IT skills
- Good commercial awareness

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